Frequently Asked Questions

This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

First there is a processing time. All orders with in-stock items take 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time.  You need to add together both the production time and the shipping time to get a time estimate for your order.

* All custom products take 2-3 weeks to process and produce plus the shipping time.

We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* Graduationdiplomacover.com IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that graduationdilomacover.com pay the fee before receiving the returned item and graduationattire.com cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

We accept payment by credit card (VISA Mastercard Discover American Express) Pay Pal money orders or certified checks. * Restrictions may apply on check acceptance.
**Schools may place orders using a PO with prior approval from Graduationdiplomacover.com.

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

You can also give us a call to place the order over the phone.

Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.

Graduationdiplomacover.com offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.

We do not 100% guarantee any specific date. You can give us a call or send over an email before purchasing to see if we can try to meet the date. 

There is a minimum quantity for our custom stoles and our custom diploma covers. If there is any variation on the design, 8 of each design must be ordered. 

For our custom diploma covers, we require at least 8 to be ordered. Again, the design of the 8 must be exactly the same and cannot have any variation. 

There is not a minimum for the in-stock products.

We can do both. We are a third-party vendor and we do not keep any information about any specific regalia on file. You will need to obtain that information before ordering with us. 

Please also, keep in mind, that if your school does order through another company, we do not color match.

Yes, we do. Please email us at hello@graduationdiplomacover.com with products, quantity and delivery date needed. We will get back to you with pricing and a private page for your students to place an order.

In order to add items to your cart, all available options must be selected. For example, you must select no/none for piping on a hood if you don’t want it.

Yes, we accept purchase orders. Please contact us via email with the details of your order, we will get back to you with a quote and w9.

An automatic confirmation email is sent when you place an order. You must provide an email address to receive it. Tracking is sent via email as well. Please be sure to check your spam/junk folder if you have entered an email but did not receive confirmation. You can also reach out via email. If you send an email, please provide the name on the order, or the email used so that we can find your order. We will not be able to find the order with a phone number.